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Associate II, Service Delivery Client Network Services

Anderson, IN, US, 46012


Do you have experience imaging computers?  Continuum Global Solutions- Anderson, IN (will report onsite) - is expanding our Network Services team seeking IT Technicians to prepare and deploy computer and other networking equipment for our large and growing team of ready@home, remote workers.  Under the direction of our hub's Manager, Network Services, you'll work on a fast-paced, collaborative team involved with all aspects of computer equipment readiness, inventory tracking, shipping and receiving.  This is a temporary (possibly temp to perm) position, estimated project through January. Apply now for this immediate start opportunity!


Provides support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading hardware and equipment to ensure optimal end-user computing performance. Individual will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.


  • Intermediate level, 3+ years of work experience in a similar IT network support or technical role
  • Has developed specialized skills or is multi-skilled in IT through job-related training
  • Completes a variety of atypical assignments (utility player)
  • May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
  • Capable of completing work with a limited degree of supervision
  • Acts as an informal Trainer for colleagues with less experience
  • May lead a team in the performance of a variety of tasks 
  • Beneficial to have specialized external technical certification 

Primary Responsibilities:

  • Assures that network systems are running according to normal processes
  • Installs, configures, maintains, and distributes system software
  • Performs on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommends and implements corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
  • Support development and implementation of new computer projects and new hardware installations
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs
  • Assists in supporting network servers and associated systems
  • Assists with the administration and maintenance of telephony systems, such as provisioning handsets, setting up extensions, supporting user requests
  • Updates and maintains end-user computing documentation and instructions
  • All other duties as assigned


  • Competitive Salary
  • Full Benefits- Medical/Dental/Vision
  • Unlimited Time-off
  • Retirement Plan

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.

Nearest Major Market: Anderson