Mgr., Ops Mgmt

JOB FAMILY: OPERATIONS: CUSTOMER CARE

JOB CODE: OP01M02100

JOB LEVEL: M02

OVERTIME STATUS:

REPORTS TO: [insert job title]

OBJECTIVE

Responsible for teams providing support to business operations such as front end, image &

data capture, and / or document / transaction content management.

ESSENTIAL FUNCTIONS

* Plans, organizes, directs, and controls operations

* Analyzes workflow and assignments to ensure operations run efficiently

* Provides direction to staff members in resolving problems which arise with internal or external

customers

* Meets with customers to determine needs, solicit feedback on service levels and implement

solutions to address issues

* Adapts departmental plans and priorities to address resource and operational challenges

REQUIRED EDUCATION AND EXPERIENCE

Bachelor's Degree

6+ years of work experience

COMPETENCIES

Analytical problem solving

Ability to follow directions

Process Design

Excellent oral and written communications skills

Stakeholder Management

Project Status Reporting

People Management

Matching projects to Company priorities

SUPERVISORY RESPONSIBILITY [Yes/No] WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. POSITION TYPE/EXPECTED HOURS OF WORK This is a (full-time/part-time) position. Days and hours of work are (Monday through Friday, 8:30 a.m. to 5 p.m.) TRAVEL [State any travel requirements] OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.