TelcomWireless-US-WAH-Associate I, Customer Care

Annapolis, MD, US, 21403

Description: 

Up to $19/hr!!

Are you a tech savvy problem solver with excellent communication skills? We are hiring Customer Support Associates, who will handle incoming service calls from customers who need help with their bill, plan, coverage, technical support, and more. This full-time role is 100% remote and offers paid training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions with every customer. Interested? APPLY TODAY!

 

RESPONSIBILITIES:

  • Actively Listen to Customers to Understand Concerns
  • Provide Information About Their Current Plans & Products
  • Identify & Position new Solutions That Align with their Needs
  • Navigate Through Multiple Computer Applications with Speed & Accuracy

 

WORK AT HOME REQUIREMENTS:

  • High Speed Internet With At Least 10 Mbps Download Speed (No Satellite) 
  • Must Live in One of These States: AL, AR, FL, GA, ID, IN, KY MS, NC, OK, SC, TX, UT, VA, & WY  
  • Quiet, Secured Workspace
  • A USB Wired Headset with Noise Canceling Microphone
  • Personal Desktop or Laptop Computer (Preferred, But Not Required)    

 

ADDITIONAL REQUIREMENTS:

  • 18+ Years & High School Diploma/GED
  • Customer Focused Personality and a Desire to Help People
  • High Computer Proficiency and Overall Technical Knowledge
  • Professional Positive Attitude & Courteous Telephone Etiquette
  • Must be available for at least 20 hours per week & willing to work 1 weekend day (Saturday or Sunday)

 

BENEFITS & PERKS:

  • Up to $19/hr 
  • Overtime Available
  • Access Up To 50% Of Your Pay Immediately After Your Shift
  • Flexibility to work Part-Time or  Full-Time Schedules
  • Health Insurance (Medical, Dental, Vision) & Other Benefits
  • Pet Insurance
  • Paid, Virtual Training
  • Flexible, Remote Work Environment
  • Opportunity for Professional Development

 

Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.

Recruiter Email: wireless.recruitment@continuumgbl.com

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


Nearest Major Market: Annapolis
Nearest Secondary Market: Washington DC