Asoc. I, Cust Care

DO, 11500



Respond to high volume of Tier-1 customer inquiries by telephone or e-mail to provide

technical or non-technical problem resolution.



* Provide responses to customer inquiries based on pre-determined scripts and procedures.

* Gather information, research/resolve routine and basic problems and communicates solution

or requested information to the customer.

* Analyze a customer's service needs and refer to other departments for follow up as needed.

* Utilizes a customer database to record activities and research information.




High School Diploma or its equivalent.


Entry level job with little or no prior relevant work experience.



Basic computer skills.

Good communication skills.

Database management based on client requirements






WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. POSITION TYPE/EXPECTED HOURS OF WORK This is a (full-time/part-time) position. Days and hours of work are (Monday through Friday, 8:30 a.m. to 5 p.m.) TRAVEL [State any travel requirements] OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.


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