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Customer Service Representative - Healthcare (Remote TEXAS ONLY)

Austin, TX, US, 75223

Description: 

Do you enjoy helping people with important decisions? Are you interested in learning more about healthcare and benefits? We are hiring Customer Service Healthcare Representatives who will support incoming calls from customers who have questions about their prescription insurance plan/coverage, enrollment in prescription programs, reviewing orders, and processing payments. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. We offer paid training, health benefits for you & your family, the opportunity for professional growth, and many more employer perks. Interested? APPLY TODAY!

RESPONSIBILITIES:

  • Answer Inbound Calls from Customers and Address Questions & Concerns
  • Provide Information About Their Insurance Coverage, Benefit Plans, & Make Updates
  • Schedule Orders, Check Order Statuses, Take Payments, & Enroll Customers in Programs Offered
  • Navigate Through Multiple Computer Applications with Speed & Accuracy

WORK AT HOME REQUIREMENTS:

  • Must have Ethernet Cable to plug into the Modem directly (Cannot plug into a router)
  • High-Speed Cable Internet with At Least 25 Mbps Download Speed and 3 Mbps Upload Speed (No Satellite, Hotspot, Wireless Carrier Internet) 
  • Quiet, Secured Workspace
  • Equipment that will be provided for this position only (Computer Tower, Dual Monitors, Headset, Cables for Computer & Monitors, Webcam, Keyboard, & Mouse)
  • Will require to have a smartphone/tablet to access Authentication Codes for the job

ADDITIONAL REQUIREMENTS:

  • Must Live in the State of Texas  
  • 18+ Years Old & High School Diploma/GED
  • Professional Positive Attitude & Courteous Telephone Etiquette
  • Full-Time Schedule Availability (Evenings/Weekends Required)

BENEFITS & PERKS:

  • Up to $15 Per Hour + Overtime Available
  • Access Up To 50% Of Your Pay Immediately After Your Shift
  • Health Insurance (Medical, Dental, Vision) & Other Benefits
  • Pet Insurance
  • Paid, Virtual Training
  • Flexible, Remote Work Environment
  • Opportunity for Professional Development

 

 

Recruiter Email: Healthcare2.recruitment@continuumgbl.com

 

 

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth