BPO CX Sales Executive

Continuum Global Solutions is seeking highly motivated, proven Sales Executive(s) to join our global business development team.  The successful candidates will help secure strategic engagements and close medium to large clients leveraging Continuum’s Ready@Home (remote) and Brick & Mortar customer care and call center solutions.  You will develop new business using your existing Fortune 500 network across all vertical markets and leveraging social media, webinars, and conferences as they become available. There are no market boundaries or vertical limitations!  You should be a true “hunter” and have experience selling software, technology, or other information technology or outsourcing/offshoring services.  This is an individual contributor position reporting to the Chief Commercial Officer.

Duties and Responsibilities:

• Will be responsible for driving sales of Customer Care contact center services and digital processing & next generation care services & technologies.
• Engage product marketing and solutions experts to refine service offerings for specific market segments. 
• Recommend and initiate enhancements to the sales and marketing operation. 
• Achieve goals, analyze growth, and provide accurate, complete and timely submission of required progress reports, forecasts, quotations, budgets and rates.
• Demonstrate advanced knowledge of sales and relationship management processes, ideally within BPO. 

Position Requirements:

• Consultative seller who develops deep relationships and adds value to the client's business over the long term.
• Team player who can partner with delivery organizations for added value.
• Aggressive seller capable of forging relationships with CIO's and VP's as well as key CX executives and teams - establish wide relationships across all lines of business with New Logo clients.
• Track record in closing complex deals (consulting and/or BPO) and build relationship with C-suite
• Strong understanding of financial modeling in an outsourced environment.
• Conduct SWOT analysis, evaluating resource requirements, and planning for stakeholder engagement.
• Strategic business problem solving abilities.
• Knowledge of data analytics
• Global outsourcing solution sales experience
• Skilled in account strategy, account planning, relationship strategy.
• Possess deep industry knowledge related to Customer Care.
• Experience working closely with service delivery counterparts.
• Ability to understand value-based selling and articulate it to C-level executives.
• Proven track record of attaining and exceeding quotas.
• Self-motivated and able to manage well in a startup mode.
• Strong communication skills with internal stakeholders and clients
• Ability to work remotely from the core organization yet able to collaborate effectively with all stakeholders.  
• Ability to navigate through the industry by the way of networking
• At least 5 years of customer care/call center or relatable selling experience.
• Minimum bachelor’s degree in related field.
• U.S. location is flexible/will work remotely
• Ability to travel both domestically and internationally – as conditions allow.

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.