BPO Telecom Product Trainer

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.  

Are you ready to inspire, empower, and elevate others? Do you have the passion to AIM HIGHER. REACH FARTHER and help employees not only learn tools but also truly understand the American consumer’s needs? If you’re someone who can ACT BOLD. BE PASSIONATE about creating meaningful training experiences that connect employees to the customer journey, then this is the role for you!

Join Our Team Today!

We’re looking for dynamic and engaging Trainers to join our office in Zona Franca, San Isidro, Dominican Republic. In this role, you’ll facilitate face-to-face training programs that go beyond teaching tools and resources. You’ll help bridge the gap between understanding the American consumer’s expectations and equipping employees with the skills to deliver exceptional customer experiences. This is more than a training role—it’s an opportunity to BE ONE. HELP MANY by shaping the way employees interact with customers, ensuring they can anticipate needs, solve problems, and create meaningful interactions.

What You’ll Do

• Facilitate impactful in-person training sessions that combine product knowledge with a deep understanding of the American consumer’s expectations.
• Create a positive learning environment where trainees feel motivated, supported, and confident in their ability to deliver exceptional customer experiences.
• Incorporate real-world customer scenarios into training to help employees connect their tools and resources to the needs of the customer.
• Monitor training effectiveness by analyzing individual and group performance, ensuring employees are prepared to meet customer needs with confidence.
• Collaborate with client teams to identify evolving customer expectations and integrate these insights into training programs.
• Design and enhance training materials that focus on both technical skills and customer empathy, ensuring employees can deliver a seamless and satisfying experience.
• Mentor and coach trainees to not only master tools but also develop the soft skills needed to understand and anticipate customer needs.

What We’re Looking For

• Education & Experience:
  • High School Diploma or higher required.
  • At least 1 years as a trainer or 2-3 years of experience in a call center environment as a Subject Matter Expert, Coach, Team Lead, or in a leadership role.
• Skills & Qualities:
  • Exceptional written and oral communication in English
  • Confident presentation skills with the ability to connect with diverse audiences.
  • Proficient with technology, particularly PowerPoint, and able to moderate supervision effectively.
  • Proficiency in MS Office, Webex, and Adobe Connect preferred
  • A passion for the customer experience and the ability to translate that into actionable training.
  • Open and flexible schedule to align with hours of operation.
• Location:
  • Must be able to work on-site in San Isidro, Zona Franca.

Why Join Us?

• Competitive Salary based on experience, plus incentives.
• Stable Full-Time Employment with opportunities for growth.
• Comprehensive Insurance & Benefits to support you and your family.
• A fun, healthy work environment where your ideas and passion are valued.

What Makes This Role Unique?

This isn’t just about teaching the product and tools—it’s about connecting employees to the customer journey. You’ll play a critical role in helping employees understand the “why” behind the customer’s needs and how to use their tools to deliver the best possible experience. By incorporating real-world customer interactions into training, you’ll ensure employees can empathize with the customer, anticipate their needs, provide solutions and value that leave a lasting impression. Are you ready to BE DIFFERENT. BE YOU and make a real impact? If you’re passionate about training, customer experience, and empowering others, we’d love to have you on our team. LEARN MORE and TAKE ACTION, Apply today and help us create a workforce that’s ready to deliver exceptional customer experiences!

Continuum Global Solutions, LLC. ¿Quiénes somos? 

Los servicios de atención al cliente y call centers de Continuum Global Solutions son utilizados por las empresas más importantes del mundo. Nuestros clientes, que en su mayoría figuran en la revista Fortune 500, confían en nuestra vasta experiencia en la gestión de atención al cliente. Continuum Global Solutions combina tecnologías de punta en servicios de voz, chat, correo electrónico y redes sociales. Continuum emplea a más de 16.000 colaboradores en los grandes mercados internacionales y les brinda servicios a clientes de primera línea a través de diversas verticales industriales. Para mayor información, visite: www.continuumgbl.com 

Continuum es un empleador que fomenta la igualdad de oportunidades y tiene en cuenta a todos los candidatos para todos los puestos, independientemente de su raza, color, credo, religión, ascendencia, nacionalidad, edad, identidad de género, género, estado civil, orientación sexual, discapacidad, militar/veterano, ciudadanía, información genética o demás características protegidas por las leyes locales, estatales y federales. Las personas con capacidades diferentes que necesiten adaptaciones razonables para ser empleadas en Continuum Global Solutions, o alguna de sus sucursales, puede requerir tales adaptaciones especiales enviando un correo a HR@Continuumgbl.com. Asegúrese de incluir su nombre, el puesto que le interesa y el tipo de adaptación necesaria.  

Las comunicaciones de reclutamiento por parte de Continuum siempre le llegarán de un representante de adquisición de talentos desde una dirección de correo electrónico oficial con el dominio @continuumgbl. Además, nuestros representantes nunca le pedirán una forma de pago a un nuevo empleado o candidato. Por favor, si detecta alguna actividad sospechosa, infórmela a Corporate.Security@continuumgbl.com.