HR Sr. Manager

JOB TITLE: HR Manager - Colombia
LOCATION: Bogota.
FULL TIME/PART TIME: Full Time

JOB OVERVIEW:

The Human Resources Manager oversees and implements VCR human resources activities providing a spectrum of services from tactical to strategic. The HR manager will manage the HR field team to ensure efficient and high-quality staff recruitment, contracts management, orientation, learning and development, performance management, compensation and benefits, policy and labor law compliance, employee engagement and staff care. The HR manager reports to the DDHR.

Responsibilities:

• Implementation of IRC’s Global HR Operating Policies and Procedures and ensure all HR activities are carried-out in adherence to these standards
• Collaborate with Finance in budget preparation and ensure that internal and external controls are met in an appropriate manner.
• Coordinate and monitor contract renewals and terminations; all staff related entry and exit documentations upon hire and at exits after end of assignments.
• Ensure to keep the files and records in coherence with IRC standards and in line with country legislation.
• Plan, conduct and track new employee orientation to ensure every new hire receives on-boarding/training and foster a positive attitude towards organizational objectives.
• Manage timely and accurate monthly payroll for all locations.
• Coordinate staff trainings in accordance with the learning and development plan; monitor and track all IRC sponsored trainings ensuring all stall fill out all relevant paperwork and feedback reports in compliance with IRC’s policies and procedures; coach managers on training and development opportunities and resources
• Ensure strong performance management processes; follow up on all performance management evaluations ensuring that all new employees receive goals within 30 days and that this is done in a timely and professional manner.
• Responsible of the HR Master file and data base (inclusive of the leave database, tracking of staff probationary periods, timesheets etc). Supervise the regular update of the personnel records filing system ensuring that information is filed in an orderly and timely manner.
• Oversee HR administration and ensure 100% compliance with current labor laws.
• Resolve specific employee relations issues with professional grace; as requested, lead investigations to resolve issues/conflict in the workplace. Escalate code of conduct issues, lead or co-lead employee relations investigations and ensure issues are brought to resolution with appropriate follow-up carried out. Partner with and seek counsel from Ethics and Compliance Unit (ECU) as needed.
• Advise supervisors in determining appropriate, consistent and judicious disciplinary measures in line with local labor law and global policy.
• Serve as a model of supervisory excellence; supervise and mentor direct-report HR staff, including communicating clear expectations, distributing and delegating roles and responsibilities, setting/refining performance objectives, providing regular and timely performance feedback, and leading documented semi-annual performance reviews.
• Serve as an ambassador and champion for the IRC Way: Standards for Professional Code of Conduct.
• Ensure safety regulation at work, making sure rules and regulations are respected.
• Promote and monitor staff care and well-being. Model and support healthy work-life balance practices.
• Provide support and advice to the ESMT on staff communications to ensure clear, consistent, timely and transparent communication on matters impacting staff.
   

Key Working Relationships:

• Position Reports to:  DDHR
• Position directly supervises:  HR Team in Colombia
• Country level: people managers

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.