Retail Healthcare Customer Care Associate- Bogota Colombia

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and strong persuasion?  Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!

We are hiring remote Customer Service Associates in Colombia who will support inbound calls and written communications regarding feedback from US based customers in the form of complaints or great service for a Retail Healthcare Account. You do not need a background in retail or healthcare, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.

RESPONSIBILITIES:

• Answer inbound calls from US customers and address questions & concerns regarding the retail store and/or website
• Provide customers with verbal and/or written correspondence regarding the customer’s feedback or concerns making them feel heard and understood with acknowledgement and resolution
• Utilize tools and resources effectively to gain product knowledge and navigation of the website when assisting customers
• Empathize and resolve concerns to simplify the customer’s retail experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types when business needs change & flex support in those areas

ADDITIONAL REQUIREMENTS:

• 18+ Years Old & High School Graduate
• 6+ months of BPO call center experience (phone call management required!)
• Advanced English-speaking and written communication
• Willing to work shifts Monday-Friday 8am-8pm Eastern, Saturday & Sunday 8:30am-7pm (45 hour work week)
• Professional Positive Attitude & Courteous Telephone Etiquette
• Customer focused personality
• High Speed Internet of 20 download speed and 3 upload speed
• Workspace free of noise and distractions

BENEFITS & PERKS:

• Total salary of up to $2,873,750, which includes basic salary and a variable salary of up to 21%, depending on performance with indicators. The base monthly salary is $2,375,000.
• Paid Training
• Comprehensive health insurance package
• Paid vacation
• State of the art facilities & great work environment
• Great work environment
• Career growth opportunities

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.