BE - Supervisor, CustCare

Boise, ID, US, 83704

Description: 

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Scope:

General:

• Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues

• Sets priorities for team to ensure task completion; coordinates work activities with other supervisors

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

• Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager Primary Responsibilities:

 

May perform one or more of the following:

• Supervises the operation of the organization's total quality management (TQM) program

• Oversees the development of systematic approaches for assuring high quality services that meet customer needs

• Coordinates program communications to employees • Develops training and related reward systems

• Develops systematic approaches for assuring high quality services

• Identifies the interface of key activities within and between the functions of the organization

• All other duties as assigned the functions of the organization

• All other duties as assigned

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail to HR@Continuumgbl.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


Nearest Major Market: Boise
Nearest Secondary Market: Meridian