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Desktop Technical Support -Onsite

Boise, ID, US, 83704

Description: 

Do you have experience providing technical support to end users with hardware and network issues? Would you like to join the Continuum IT Team? Take your BPO career to the next level. Don't miss this great opportunity - APPLY TODAY!

 

ESSENTIAL FUNCTIONS

  • Assures that network systems are running according to normal processes
  • Installs, configures, maintains, and distributes system software
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Support development and implementation of new computer projects and new hardware installations.
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
  • Assists in supporting network servers and associated systems.
  • Assists with the administration and maintenance of telephony systems, such as provisioning handsets, setting up extensions, supporting user requests.
  • Updates and maintains end-user computing documentation and instructions.
  • May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
  • Completes work with a limited degree of supervision
  • Acts as an informal resource for colleagues with less experience
  • May lead an ad hoc team in the performance of a variety of tasks that are generally routine
  • All other duties as assigned

 

REQUIRED EDUCATION AND EXPERIENCE:

    

  • IT Degree or Certifications and /1- 2 years of IT experience
  • Must have experience in hardware repair 
  • Requires working onsite from our Boise site
  • Flexibility to work any shift including weekends and extended hours

 

PERKS & BENEFITS

  • Flexibility to work remotely on some days during covid
  • Competitive Salary (based on experience)
  • Stable Full-Time Employment & Bonus/Incentive  
  • Insurance & Other Company Benefits
  • Fun, Healthy Work Environment

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


Nearest Major Market: Boise
Nearest Secondary Market: Meridian