Training Supervisor

Boise, ID, US, 83704

Description: 

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Scope:

General:

• Contributes to departmental business plans and priorities by applying company policies and procedures to resolve a variety issues in the Training Dept. 

• Sets priorities for team to ensure task completion; coordinates work activities with other supervisors

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills

• Typically a graduate, although may have progressed into the role via equivalent business experience that provide knowledge and exposure to fundamental, theories, principles, and concepts

• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager Primary Responsibilities:

 

May perform one or more of the following:

• Supervises the operation of the organization's Training classes

• Oversees the development of systematic approaches for assuring high quality services that meet customer needs

• Coordinates program communications to employees • Develops training and related reward systems

• Develops systematic approaches for assuring high quality services

• Identifies the interface of key activities within and between the functions of the organization

• All other duties as assigned the functions of the organization

• All other duties as assigned

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.


Nearest Major Market: Boise
Nearest Secondary Market: Meridian