Brooklyn- Associate I, Customer Care- 311 Survey Project Based

Brooklyn, NY, US, 11220


$15 per hour!

We are hiring Customer Service Representative to support incoming calls from New York City residents. We have openings for English and Spanish/English Bilingual customer support. This is a project based full time position. You must be willing to work on-site at the Brooklyn Army Terminal located at 80 58th Street Brooklyn, NY. Interested? APPLY TODAY!


  • Address incoming inquiries from NYC residents related to city-oriented issues
  • Maintain a professional demeanor with all customers and providing services with courtesy and patience
  • Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer
  • Provide accurate information in a timely, professional and courteous manner
  • Direct requests to the appropriate department or agency for further action.
  • Overall strong knowledge of product through training, close counsel with floor support and interaction with quality assurance


  • A high school diploma or GED  
  • At least 1 year of customer service experience
  • English & Spanish fluency (not required for all positions)
  • Commitment to professionalism and a positive customer service experience
  • High level of computer proficiency and strong communication skills
  • Thrive in a fast-paced environment
  • Willing to work evenings or overnight shifts with weekend schedule availability


King Teleservices is a Continuum Global Solutions LLC company based in Brooklyn that has been providing call center services to enterprise and local government customers in the United States for over 25 years. King TeleServices operates as a separate subsidiary under Continuum Global Solutions, LLC.


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About Continuum Global Solutions, LLC
Continuum Global Solutions/ King Teleservices’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at


Continuum/ King Teleservices, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 


Continuum/ King Teleservices recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City