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Temporary Associate II, Network Services

Cary, NC, US, 27511

Description: 

Purpose:

Provides support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading hardware and equipment to ensure optimal end-user computing performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.

 

Scope:

General:

  • Intermediate level job with significant work experience
  • Has developed specialized skills or is multi-skilled through job-related training
  • Completes a variety of atypical assignments
  • May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
  • Completes work with a limited degree of supervision
  • Acts as an informal resource for colleagues with less experience
  • May lead a team in the performance of a variety of tasks that are generally routine
  • May have specialized external certification (technical roles)

 

Primary Responsibilities:

  • May perform one or more of the following:
  • Assures that network systems are running according to normal processes
  • Installs, configures, maintains, and distributes system software
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Support development and implementation of new computer projects and new hardware installations.
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
  • Assists in supporting network servers and associated systems.
  • Assists with the administration and maintenance of telephony systems, such as provisioning handsets, setting up extensions, supporting user requests.
  • Updates and maintains end-user computing documentation and instructions.
  • All other duties as assigned

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


Nearest Major Market: Raleigh