Analyst, Benefits

Analyst, Benefits | US Support

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. 

Are you a standout leader who AIMS HIGHER. REACHES FARTHER in ensuring that the team maintains high standards of service quality? Can you ACT BOLD.BE PASSIONATE in contributing to the development and implementation of standards and procedures governing customer interactions? Can you BE ONE.HELP MANY in designing and implementing monitoring programs to assess the quality of customer interactions? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? 

JOIN OUR TEAM TODAY!   

Job Description

We are seeking highly motivated and detail-oriented HR Benefits Analyst to join our team. This role will primarily support US locations while working closely with the broader US Benefits Administration team.

As part of this role, you will provide end-to-end benefits administration support for a large employee population of approximately 8,000 full-time employees (FTEs) across North America.

This position reports directly to the Senior Manager of Benefits Administration (US-based) and will work in collaboration with the local HR Operations team in Cebu, which manages benefits, payroll, and HR support for North America.

Essential Functions

• Ensure the accuracy of all benefits enrollments in Success Factors (HRIS) to provide vendors with correct eligibility information.
• Assist with new-hire orientations, ensuring employees understand their benefits package.
• Perform regular quality checks of benefits-related data.
• Provide employee support on benefits claim issues, plan changes, and enrollment inquiries.
• Distribute enrollment materials, determine eligibility, and enroll employees with carriers, including processing life status changes.
• Respond to benefits inquiries from managers and employees regarding plan provisions, enrollments, status changes, and general benefits questions.
• Process and administer leave-of-absence requests and disability paperwork (medical, personal, disability, and FMLA).
• Interpret FMLA and ADA regulations as they relate to leaves and disability accommodations.
• Respond to 401(k) inquiries, assist with enrollments, plan changes, and manage the annual catch-up contribution enrollment.
• Support and execute the annual Open Enrollment process, including communication, issue resolution, and vendor coordination.
• Generate and maintain reports on allocation and billing charges
• Must be familiar with US Benefits, Loss, Administration of various benefit plans

Required Qualifications and Experience

• Associate’s or bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 2 years’ experience in HR benefits administration (supporting US benefits strongly preferred).
• Experience supporting large employee populations (5,000+) is an advantage.
• Extensive knowledge of employee benefits administration and applicable laws/regulations (US-focused; Mexico knowledge is a plus).
• Strong knowledge of FMLA, ADA, HIPAA, COBRA, ACA, and ERISA compliance.
• Excellent English written and verbal communication skills.
• Strong organizational, analytical, and time management skills with attention to detail.
• Proficient with Microsoft Office Suite and HRIS/benefits systems (SAP or similar) US Benefit Platforms
• Ability to work independently in a remote setup while effectively collaborating with cross-border teams

Competencies

• Attention to Detail: Ensures accuracy in documentation, reporting, and HR Benefits transactions.
• Confidentiality: Handles sensitive employee information responsibly.
• Customer Service Orientation: Provides responsive, professional, and empathetic employee support.
• Analytical Thinking: Gathers, interprets, and presents HR data to inform business decisions.
• Collaboration: Works effectively with HR team members and business stakeholders.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are anticipated Monday-Friday and a minimum of 40 hours weekly. 

• Role will be reporting in Cebu, Philippines Site on a Hybrid Set-up (Office and WFH)
• Role will be required to support US.

Benefits & Perks

• Competitive Salary (based on experience)
• Stable Full-Time Employment
• Insurance & Other Company Benefits
• Fun, Healthy Work Environment

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com