Asoc. Alyst , System Supt

Cebu, 07, PH, 6000

Description: 

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

 

Are you ready to be one that AIMS HIGHERREACHES FARTHER in the delivery of site desktop technician services that meet our business needs and expectations? Can you ACT BOLD.BE PASSIONATE  in confidently triaging service requests, troubleshooting desktops, laptops, printers and other IT equipment, analyzing IT reports and maintaining accurate inventory records of assets, including euqipment and extensions? Can you BE ONE.HELP MANY in providing assistance to remote users both oer the phone and on-site? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

 

JOIN OUR TEAM TODAY!

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Participates and performs in project calls and ensure procedures are properly followed and performed  

  • Assist Global Service Desk as needed  

  • 10% - Perform other duties as assigned or required 

  • Maintain accurate and updated information of manuals and trackers  

  • Provides remote support for internal users  

  • Configures and installs software for end-users’ desktops and laptops remotely or over the phone  

  • Processes hardware and software replacements based on troubleshooting results by coordinating user setup, upgrades and installations  

  • Manages and triages service requests and incidents effectively by understanding customer needs and meeting service level requirements  

  • Coordinates setup and installation of network, system, and telephony equipment’s to the next level  

  • Assist engineers (facilities, vendors, network, and other) in the testing and isolation of hardware problems  

  • Ability to keeps track of equipment movements  

  • Ensures accuracy of asset inventory  

  • Maintains cabling both in the server room and end user workstations  

  • 90% - Provides on-site support, advance hardware troubleshooting, and remote assistance to internal users in accordance with the service level agreement and escalates to the next level engineers when appropriate but not limited to the following: 

  • Ability to handle large scale PC imaging  

  • Installs, repairs, and conducts preventive maintenance of hardware equipment’s but not limited to desktops, laptops, hard phones, and servers 

  • May perform equipment tear down as necessary to resolve hardware issues 

 

REQUIRED QUALIFICATIONS AND EXPERIENCE

  • 3 or more years of desk side support (hardware/ software) and remote troubleshooting experience  

  • Excellent verbal communication skills  

  • Ability to provide support via desk side or remote  

  • CompTIA A+ or ITIL certified is a plus but not required, if without must have proper understanding of service request lifecycle and incident management  

  • Knowledge in the administration of active directory, Azure, O365, SolarWinds, Prognosis, service requests  

  • Strong attention to details  

  • Can work with minimum supervision  

  • Willing to work non-traditional schedules, weekdays off, holidays, split off’s depending on operational needs  

  • This is a work on-site position

 

About Continuum Global Solutions, LLC

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

 

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.