Asoc. IV, CC, Train TEMP

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Do you have exceptional communication skills?  Are you one that AIMS HIGHER. REACHES FARTHER to create and develop employees effectively? Can you ACT BOLD.BE PASSIONATE to teach others how to use their tools and resources while enhancing their skills? Can you BE ONE. HELP MANY get through training successfully that shows in the results they are able to produce? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!

We are hiring Temporary Trainers for our office in Cebu City who will facilitate face to face training programs that meet defined business requirements for our client in a call center learning environment onsite. This Temporary position will come with a skill premium and incentives which will have performance evaluated for consideration of a full-time Trainer position on this Telecom account. This position is built for growth and development. You must possess a positive personality with a desire to collaborate, motivate, coach, and invest time in new learners growth!

RESPONSIBILITIES:

• Facilitate in person classroom training
• Create a positive learning environment and ensuring that all trainees receive appropriate motivation, direction, coaching, and feedback to achieve the learning objectives
• Monitor the effectiveness of training using individual or group performance results
• Contribute to new training design and existing program enhancements
• Assist in the development and creation of lesson plans and training aids
• Collaborate with client teams to determine needs for future training
• Research and keep up with external training trends
• Suggest ways to incorporate into current and future training assets
• Act as a mentor to less experienced team members

EDUCATION & EXPERIENCE REQUIREMENTS:

• High School Diploma or higher required
• At least 3 years of relevant experience in call center as a Subject Matter Expert, Coach, Team Lead, or leadership position
• Open and flexible schedule with in the hours of operation
• Excellent written and oral communication skills
• Confident presentation skills and working with Technology, including PowerPoint
• Ability to moderate supervision
• Must be able to work on site in Cebu City
• Proficient in MS Office, Webex, and Adobe Connect

BENEFITS & PERKS:

• Competitive Salary (based on experience) with incentive
• Stable Full-Time Employment
• Insurance & Other Company Benefits
• Fun, Healthy Work Environment

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.