BPO - Telecom Product Trainer (Cebu Onsite)

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.  

Are you ready to inspire, empower, and elevate others? Do you have the passion to AIM HIGHER. REACH FARTHER and help employees not only learn tools but also truly understand the American consumer’s needs? If you’re someone who can ACT BOLD. BE PASSIONATE about creating meaningful training experiences that connect employees to the customer journey, then this is the role for you!

Join Our Team Today!

We’re looking for dynamic and engaging Trainers to join our office in Cebu Business Park, Cebu, Philippines. In this role, you’ll facilitate face-to-face training programs that go beyond teaching tools and resources. You’ll help bridge the gap between understanding the American consumer’s expectations and equipping employees with the skills to deliver exceptional customer experiences. This is more than a training role—it’s an opportunity to BE ONE. HELP MANY by shaping the way employees interact with customers, ensuring they can anticipate needs, solve problems, and create meaningful interactions.

What You’ll Do

• Facilitate impactful in-person training sessions that combine product knowledge with a deep understanding of the American consumer’s expectations.
• Create a positive learning environment where trainees feel motivated, supported, and confident in their ability to deliver exceptional customer experiences.
• Incorporate real-world customer scenarios into training to help employees connect their tools and resources to the needs of the customer.
• Monitor training effectiveness by analyzing individual and group performance, ensuring employees are prepared to meet customer needs with confidence.
• Collaborate with client teams to identify evolving customer expectations and integrate these insights into training programs.
• Design and enhance training materials that focus on both technical skills and customer empathy, ensuring employees can deliver a seamless and satisfying experience.
• Mentor and coach trainees to not only master tools but also develop the soft skills needed to understand and anticipate customer needs.

What We’re Looking For

• Education & Experience:
  • High School Diploma or higher required.
  • At least 1 years as a trainer or 2-3 years of experience in a call center environment as a Subject Matter Expert, Coach, Team Lead, or in a leadership role.
• Skills & Qualities:
  • Exceptional written and oral communication in English
  • Confident presentation skills with the ability to connect with diverse audiences.
  • Proficient with technology, particularly PowerPoint, and able to moderate supervision effectively.
  • Proficiency in MS Office, Webex, and Adobe Connect preferred
  • A passion for the customer experience and the ability to translate that into actionable training.
  • Open and flexible schedule to align with hours of operation.
• Location:
  • Must be able to work on-site at Lexmark Plaza 3, Cebu Business Park, Corner of Samar Loop, Cebu City, Philippines. 

Why Join Us?

• Competitive Salary based on experience, plus incentives.
• Stable Full-Time Employment with opportunities for growth.
• Comprehensive Insurance & Benefits to support you and your family.
• A fun, healthy work environment where your ideas and passion are valued.

What Makes This Role Unique?

This isn’t just about teaching the product and tools—it’s about connecting employees to the customer journey. You’ll play a critical role in helping employees understand the “why” behind the customer’s needs and how to use their tools to deliver the best possible experience. By incorporating real-world customer interactions into training, you’ll ensure employees can empathize with the customer, anticipate their needs, provide solutions and value that leave a lasting impression. Are you ready to BE DIFFERENT. BE YOU and make a real impact? If you’re passionate about training, customer experience, and empowering others, we’d love to have you on our team. LEARN MORE and TAKE ACTION, Apply today and help us create a workforce that’s ready to deliver exceptional customer experiences!

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.