Customer Care Associate - Non Voice

Cebu, 07, PH, 6000

Description: 

DUTIES AND RESPONSIBILITIES

 

As a Wireless Support Agent working in a customer focused environment, you will be working with one of the nation's largest wireless providers by supporting customers with their wireless accounts and devices to enhance each customer's experience. Your customer support will be through an online web-chat platform and/or over the telephone.

 

Your responsibilities will include, but are not limited to the following:

 

  • Ability to navigate through multiple computer applications with speed and accuracy.
  • Provide customer care assistance to customers with general inquiries, plan, device, or billing issues on their wireless account.
  • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  • Maintain a high level of world class customer service/professionalism to a wide range of customers.
  • Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.
  • Handle customer care questions and concerns via live web-based chat and/or phone calls.
  • Identify, research, and resolve customer issues with the highest degree of courtesy and professionalism.
  • Respond to customers with excellent written communication and grammar.

 

OTHER DUTIES AND RESPONSIBILITIES

 

  • Abides by and performs to the best of her abilities all functions, duties and responsibilities to be assigned by the Company in due course.
  • Complies with the orders and instructions given from time to time by the Company through its authorized representatives.
  • Shall not disclose any confidential information in respect to the affairs of the Company to any unauthorized person.
  • Performs any other administrative or non-administrative duties as assigned by any representatives of the Company from time to time either through direct written order or by oral assignment.
  • Wiilingness to Work On Site

 

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.