Customer Service Representative - Telecom Voice (Onsite Cebu City)

Position Location: This position will require you to work onsite located at Lexmark Plaza 3, Cebu Business Park, Corner of Samar Loop, Cebu City, Philippines. 

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. 

Are you an exceptional listener who AIMS HIGHER. REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and strong persuasion.  Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? 

JOIN OUR TEAM TODAY! 

We are hiring Customer Service Representatives - Voice for our office in Cebu City, Philippines who will handle incoming customer service calls for a US major mobile wireless carrier. Customers calling in will need help with general questions, bill explanations, plan coverage options, technical support, and more. You must possess a positive personality with a desire to understand concerns, build trust, and offer products/services of value to every customer.  This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks.  

RESPONSIBILITIES: 

• Actively listen to customers to understand their concerns & build a rapport that will make them feel heard 
• Prepare responses to customer inquiries based on pre-determined scripts & procedures 
• Discover solutions using tools & resources to help resolve the customer’s problems 
• Provide information about the customer’s current plans, products, & services 

• Identify & promote new solutions in the form of selling products & services that align with the customer’s needs  
• Navigate through multiple computer applications with speed & accuracy 

ADDITIONAL REQUIREMENTS: 

• 18+ Years & High School Diploma or its equivalent 
• Entry-level job with a minimum of 6 months of BPO (call center) experience or 1 customer service experience if no BPO

• Excellent English comprehension & conversational skills
• Customer focused mindset 
• High computer proficiency & overall technical knowledge 
• Professional positive attitude & courteous telephone etiquette 
• Must be willing to work US hours - shifting schedules, evening, graveyard, weekends, and holidays

BENEFITS & PERKS: 

• Competitive base salary + earn up to 57,000 PHP monthly in incentives! 
• Referral Bonuses
• Overtime available 
• HMO coverage 
• Life insurance upon joining 

• 5 days paid emergency leave 
• 12 days paid vacation leave 
• 12 days paid sick leave 
• State-of-the-art facilities & great work environment 
• Paid training 

• Opportunity for career growth within 

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.