Manager, Human Resources

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our

can-do culture works together to make the ordinary exceptional.  

Do you have a strong command and understanding of Human Resource Functions & Labor Laws for Philippines?  Are you one that AIMS HIGHER. REACHES FARTHER to achieve your targets? Can you ACT BOLD. BE PASSIONATE with a problem-solving mindset?  Can you BE ONE. HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT. BE YOU and LEARN MORE. TAKE ACTION?  

JOIN OUR TEAM TODAY!  

Job Summary

We are hiring for a Manager Human Resource based in Cebu, Philippines who will support and oversee day-to-day HR Operations. The role will be responsible to enhance the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. We are looking for someone that can help drive change within the organization to make Continuum an employer of choice.

An ideal candidate would have HR experience in a BPO Customer Care environment, be well versed with Philippines Labor guidelines and remuneration.  Additionally, the candidate would need to be a HR Business Partner to the Leadership Team taking responsibility for developing a strategic approach to creating an engaged workplace that attracts and retains talent. 

This is a full-time position with competitive pay, health benefits, opportunity for continuous growth, and many more employer perks. If you have the desire to make change, take on challenges, and experience fulfillment, then this is the place to be!

Position: This position requires one to work Onsite Cebu

Role Reports into: Senior Manager Human Resources

Job Responsibilities:  

Operational Support

• Functions as a strategic business partner and advisor to senior Operations Leaders regarding key operational, organizational and management issues
• Establishes and implements a comprehensive Human Resources plan that effectively communicates and supports the companies mission, vision and company culture

Employee Relations:

• Foster a positive work environment and address employee concerns.
• Manage employee grievances and conflicts, facilitating resolution through mediation or other methods.
• Ensure compliance with labor laws and company policies.
• Administer and implement HR policies
• Performance Management:
• Manage performance appraisal processes and provide guidance on career development.
• Address performance concerns and implement corrective actions when necessary.
• Ensures the conduct regular performance reviews and feedback/coaching to employees.
• Provide guidance on the establishment of performance metrics and goals for employees.

Onboarding and Training:

• Design and execute comprehensive onboarding programs for new employees.
• Identify training needs and develop training programs to enhance employee skills and performance.
• Develop or conduct training on HR-related topics for employees and managers.

Compensation and Benefits:

• Administer employee benefits plans, including health insurance, provident fund, and other statutory benefits.
• Conduct salary surveys and recommend adjustments to maintain market competitiveness.

Talent Management:

• Identify high-potential employees and develop succession planning strategies.
• Implement employee engagement initiatives to promote retention.
• Identify the reasons and work with stake holders to reduce the attrition
• Work as a bridge between employees and management

Compliance:

• Stay updated on Philippine Labor Code and other relevant employment regulations.
• Ensure compliance with all HR documentation and record-keeping requirements.
• Understanding and interpretation of Labor laws and other applicable laws
• Reduction in DOLE/ Compliance cases
• Inter-department Relations:
• Partner with Operations leadership to understand the business requirement
• Introduce policy/process for smooth working of Operations department
• Regular communication with Operations department to ensure alignment on business goals
• Coordination with Payroll team for timely submission of inputs and to address any concern related to F&F

Additional Requirements: Job Knowledge, Skills, and Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Proven working experience as HR Manager for at least 5 years from a BPO organization.
• Strong understanding of Philippine Labor Code, employment laws and HR best practices
• Excellent communication, interpersonal, conflict resolution and active listening skills
• Proficiency in HR management systems and software
• Strong leadership abilities to guide and motivate teams
• Vendor and stakeholders management, both internal and external

Benefits and Perks:   

• Competitive pay based on experience + performance-based incentives!  
• Fun work environment, seasonal festivals – Bonanza. 
• Stable, full-time employment.
• Company paid health & life insurance benefits. 
• Opportunity for professional development.

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.