Supr, Talent Acq

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our

can-do culture works together to make the ordinary exceptional.  

Are you ready to recruit and be one that AIMS HIGHER. REACHES FARTHER when achieving results in a fast-paced environment? Can you ACT BOLD.BE PASSIONATE in attracting the right talent? Can you BE ONE.HELP MANY when meeting deliverables? Do you want to BE DIFFERENT, BE YOU, LEARN MORE and TAKE ACTION?

JOIN OUR TEAM TODAY!  

Job Summary

We are hiring a Recruiting Supervisor for our new office in Cebu City, Philippines who will lead a team of high-volume recruiters onsite. The Supervisor will be responsible for training, coaching, and motivating their team to meet targets that push for growth within the organization. This is a full-time position with competitive pay, health benefits, opportunity for continuous growth, and many more employer perks. If you have the desire to make change, take on challenges, and experience fulfillment, then this is the place to be!

Position: This position requires one to work Onsite

Onsite Address:

Role Reports into: Manager, Recruitment

Job Responsibilities:  

• Supervises and coaches a team of high-volume recruiters to meet client needs
• Continuously update, design, and improve recruiting procedures (i.e. job application, onboarding, etc)
• Utilize strong sources and create strategies that will attract the right talent
• Track team performance and recruitment KPIs
• Recommend and partner with all departments on ways to improve employer brand
• Stay up to date on labor legislation and inform recruiters and hiring managers about changes in regulations
• Participate in career events, job fairs, and activities outside of the office to promote the organization
• Build the company’s professional network through relationships with HR, professionals, education institutions, and other partners
• Cultivate a strong working relationship with internal departments and have effective/open communication regarding challenges or shortfalls
• Ensure all compliance with the hiring and company policy for internal and external hires, verified through audits, assessments, and customer feedback
• Lead all ongoing team engagement activities that help ensure job satisfaction and workforce productivity
• Serve as SME on recruitment process and systems
• Manage special projects and tasks as assigned by the manager or other staffing leadership, such as serving on process improvement, coordinating small-scope short-term projects, etc.
• Recruits for non-agent roles as needed.
• All other duties assigned

Additional Requirements: Job Knowledge, Skills, and Qualifications:

• Must possess at least a Bachelor’s/College Degree in HR/Recruitment or a related field preferred
• 3+ years of work experience in high-volume recruitment BPO
• Excellent written and verbal communication skills
• Strong command of the English language
• Effective organizational and time management skills
• Knowledge in utilizing a variety of sourcing channels to attract talent
• Data-driven & analytical mindset
• Ability to work on multiple hiring goals simultaneously
• Exhibit professionalism
• Work shifting schedules to meet with other departments

Benefits and Perks:   

• Competitive base salary
• HMO coverage
• Life insurance upon joining
• 5 days paid emergency leave
• 12 days paid vacation leave
• 12 days paid sick leave
• State-of-the-art Recruitment Hub & great work environment

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.