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Customer Care Associate III

DO, 11500

Description: 

Respond to high volume of Tier-1 customer inquiries by telephone or e-mail to provide

technical or non-technical problem resolution.

 

ESSENTIAL FUNCTIONS

* Provide responses to customer inquiries based on pre-determined scripts and procedures.

* Gather information, research/resolve routine and basic problems and communicates solution

or requested information to the customer.

* Analyze a customer's service needs and refer to other departments for follow up as needed.

* Utilizes a customer database to record activities and research information

Respond to high volume of Tier-1 customer inquiries by telephone or e-mail to provide

technical or non-technical problem resolution.

 

ESSENTIAL FUNCTIONS

* Provide responses to customer inquiries based on pre-determined scripts and procedures.

* Gather information, research/resolve routine and basic problems and communicates solution

or requested information to the customer.

* Analyze a customer's service needs and refer to other departments for follow up as needed.

* Utilizes a customer database to record activities and research information