Job Description for the Position of: Director of Human Resources

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our

can-do culture works together to make the ordinary exceptional.  

Reporting to the CHRO (Chief Human Resource Officer), the Director of Human Resources is critical to Continuum’s success in the LATAM region, Dominican Republic, Colombia, Mexico, and Argentina. You will lead the People support function and help drive achievement of our mission “to empower and support our employees to reach unimaginable heights while growing our business to make a global impact.”

Operational responsibilities include development of HR strategies, overseeing daily HR operations and ensuring overall company and legal compliance. Financial budgetary management and support of workforce planning, headcount management, and corporate M&A activities. The ideal candidate has strong financial acumen, a start-up mentality, and is customer service-focused and detail-oriented. This person will be encouraged to innovate and build upon current processes, working closely with the broader HR and Operations leadership teams. Success in this position will require the development of an extensive internal network across the corporate functions (Finance, Legal, Recruiting), as well as HR and external vendors. 

This role requires in-depth knowledge and experience working with local Labor Ministries, Unions, and other governing labor bodies. A demonstrated track record navigating complex employment scenarios involving these agencies will be essential.

Job Summary:

The Human Resource Director will provide the strategic framework to assist leaders in understanding company policies and labor laws. Will also plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department. Ensuring legal compliance and implementation of the organization’s mission and talent strategy.  

Supervisory Responsibilities:

• Takes the lead in designing a framework for employee relations that ensures there will be industrial harmony across the company.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations. 
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Collaborates with senior leadership to understand the organization’s goals and strategy related to staffing, recruiting, and retention.

• Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.

• Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system.
• Monitors and ensures the organization’s compliance with federal, state, and local employment laws and regulations, and recommends best practices; reviews and modifies policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
• Develops and implements departmental budget. 
• Facilitates professional development, training, and certification activities for HR staff.
• Performs other duties as required.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Professional fluency in English both verbal and written.
• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred.
• At least five years of human resource management experience required.
• SHRM-CP or SHRM-SCP highly preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.