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Customer Service Associate (El Paso, TX)

El Paso, TX, US, 79906

Description: 

Are you a tech savvy problem solver with excellent communication skills? We are hiring Customer Support Associates, who will handle incoming service calls from customers who need help with their bill, plan, coverage, technical support, and more. This full-time role operating in a remote setting, but you must be willing to come into the El Paso office 1-2 times per month for in-person trainings/meetings. We offer paid virtual training, health benefits for you & your family, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions with every customer. Interested? APPLY TODAY!

RESPONSIBILITIES:

  • Actively Listen to Customers to Understand Concerns
  • Provide Information About Their Current Plans & Products
  • Identify & Position new Solutions That Align with their Needs
  • Navigate Through Multiple Computer Applications with Speed & Accuracy

REQUIREMENTS:

  • Must be willing to come into the El Paso Location 1-2 Times Per Month 
  • High Speed Internet With At Least 10 Mbps Download Speed (No Satellite) 
  • A USB Wired Headset with Noise Canceling Microphone
  • 18+ Years & High School Diploma/GED
  • At Least 1 Year of Customer Service Experience
  • Professional Positive Attitude & Courteous Telephone Etiquette
  • Full-Time Schedule Availability (Evenings/Weekends Required)

BENEFITS & PERKS:

  • $11 Hour + Incentives & Overtime Available
  • Access Up To 50% Of Your Pay Immediately After Your Shift
  • Health Insurance (Medical, Dental, Vision) & Other Benefits
  • Paid, Virtual Training
  • Opportunity for Professional Development

 

Recruiter Email: Recruitment.US@continuumgbl.com

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


Nearest Major Market: El Paso