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Trainer/Instructor (Call Center)

El Paso, TX, US, 79936

Description: 

Are you an experienced call center trainer with a desire to advance your career? Continuum Global Solutions is hiring trainers who will work with our existing training team to design our essential learning programs and effectively deliver them, to new employees. We are a global organization that is growing daily, and we are excited to be hiring team members who are motivated to help us continue this exciting journey. Are you ready to explore a career with Continuum? If so, we are ready to talk!

ESSENTIAL FUNCTIONS

  • Deliver face-to-face and virtual classroom training
  • Create a positive and engaging learning environment
  • Ensure that all team members receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives
  • Assemble and distribute course materials and teaching aids
  • Answer questions regarding training courses and schedules in a timely manner
  • Operate audio visual equipment and other technology during training programs
  • Maintain administrative records such as schedules and rosters, and communicate this information through computer systems, files, phone calls, or email inquiries
  • Identify and communicate errors, gaps or inaccuracies in the training materials
  • Works with vendors and other third-party sources to coordinate technical or professional training offerings
  • Act as a mentor and coach to team members

REQUIRED EDUCATION AND EXPERIENCE:

  • High School Diploma, GED or equivalent
  • 3-5 years of training experience preferably in a call center environment
  • Outstanding presenter both in person and virtually
  • Excellent oral and written communication
  • High level of computer and technical competency
  • Ability to work independently and finish tasks with minimal supervision

WHAT WE OFER:

  • Competitive Salary Range: $40,000 - $55,000 (based on experience)
  • Full Benefits Package for you and your family
  • Career growth & development opportunities
  • A fun, casual work environment focused on diversity and inclusion
  • A leadership team committed to your personal and professional success

COMPETENCIES: Instructor-Led Training, Meeting Facilitation, Technical Training, Training Delivery, Training Management ,Training Program Administration, Training Environment Set Up, Design Training Materials, Presentation Software, Training & eLearning Software, Excellent oral and written communication, Ability to work autonomously

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail to HR@Continuumgbl.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


Nearest Major Market: El Paso