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Associate II, Service Delivery Client Network Services

Frostburg, MD, US, 21532

Description: 

We are seeking an Onsite IT Technician to provide support and maintenance within the organization's desktop computing environment.  This includes installing, diagnosing, repairing, maintaining and upgrading hardware and equipment to ensure optimal end-user computing performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.  Advance your career with Continuum Global Solutions.  APPLY TODAY!

 

Essential Duties

 

  • Assures that network systems are running according to normal processes
  • Installs, configures, maintains, and distributes system software
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Support development and implementation of new computer projects and new hardware installations.
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
  • Assists in supporting network servers and associated systems.
  • Assists with the administration and maintenance of telephony systems, such as provisioning handsets, setting up extensions, supporting user requests.
  • Updates and maintains end-user computing documentation and instructions.
  • All other duties as assigned

 

REQUIRED EDUCATION AND EXPERIENCE

  • Minimum 3 years’ experience supporting at least 300 end users
  • Proficient with Active Directory, Networking, Telephony (Avaya support), VM/VDI environments, imaging PC's, troubleshooting hardware and software issues.
  • Proven ability to effectively multi-task and prioritize
  • Excellent communication skills (both electronically and in person interactions)
  • Act as point of contact for all local IT related issues and take ownership to see issues worked to resolution
  • Flexibility to work between 8AM-5PM EST and weekend and extended hours  required

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.


Nearest Major Market: Cumberland