Global Vice President of Sales

Global Vice President of Sales – BPO:

We are seeking an experienced Global Vice President of Sales with a demonstrated track record who is responsible for guiding and shaping the sales strategy for the organization. This includes strategic planning, quarterly planning, financial planning, overseeing the sales process, enabling leadership development for direct reports. This is a Sales Team Managing role that requires advanced knowledge of sales and relationship management processes within a BPO and will work collaboratively across the organization (Account Management, Operations, Digital Transformation, and Finance).

KEY RESPONSIBILITIES

Working with the CEO, define net new revenue targets for the company. Deliver against monthly, quarterly, and annual revenue targets and manage overall pipeline growth and progression. Coordinate the full sales lifecycle to instill ownership of complete end-to-end sales mindset.

Develop and lead the marketing function for the company, ensuring that there is complete coherence between the overall new business strategy and marketing plans. Ensure the company is well-positioned in its competitive set and plays a leading role with analyst and advisor evaluations and quadrants. Develop and maintain Continuum’s sales pitch deck.

Redefine and implement scalable lead generation and new business development operations. Continue to refine common internal processes, tools, and review mechanisms. Ensure best practice disciplines are followed, such as precision in forecasting, pipeline development and conversion metrics and consequence management for lack of adherence.

Work with Finance to establish clear guidelines for pricing new deals, ROI measurement, and positioning Continuum solutions for best market win strategies.

"Lead from the front" as a hunter sales executive to acquire new logos and penetrate target vertical markets and customer segments. Establish criteria to assess new business opportunities; maintain rigor in determining what new business is appropriate for Continuum. Provide leadership and direct involvement where needed to support major accounts post sale.

Strong experience in Customer Service, BPO and Technical Support Services, with experience in leading cross functional transformation initiatives and an understanding of the core metrics of the business.

Transparency, accountability, attention to detail, diligent follow-through on actions and commitments are essential to the success of this role.

Directs and drives the Sales Team to improve overall company sales and client acquisition; designs and implements strategic plans to exceed sales targets.

Complete oversight, coordination, and final approval of the end-to-end RFP process.

Cultivates lasting relationships with customers to grow customer loyalty; develops and promotes weekly, monthly, and quarterly sales objectives.

Draft detailed and accurate sales reports; works with the Marketing & Sales teams to better understand the organization’s business needs and goals.

Assess costs, competition, and supply and demand to identify selling prices, estimate sales volume and profit for current and new products.

Establishes a world class sales team focused on collaboration, execution, and performance.

Develops long-term sales goals; creates sales reports that present the overall sales growth and performance of the organization.

Observes local and international trends in the market; attends conferences and trade shows to present the organization in the market.

Maintains a pipeline full of prospects; develops key relationships with clients.

Analyzes and implements all operational & strategic plans and ensures increase in sales results; prepares required forecasts for executive management.

Designs and provides innovative sales campaigns to ensure rapid increase in production and sale of products.

Works closely with colleagues on cross-territory opportunities and other internal teams on marketing materials, testimonials, and case studies.

Develops plans and implements effective international and national sales methods to meet and exceed all sales targets.

Designs plans to increase the company's international marketing and ensure concentration on foreign markets.

Understands the competitive landscape and market trends within the BPO industry.

Understand and effectively communicate the company's value proposition, technology, processes, and current partnerships.

Determines annual unit and gross-profit plans by implementing marketing strategies, analyzing trends and results.

Strong experience in Customer Service, BPO and Technical Support Services, with experience in leading cross functional transformation initiatives and an understanding of the core metrics of the business.

Qualifications:

BS/BA in Business or related field preferred and a minimum of Seven (7) years of BPO sales experience with proven track record of success

Deep understanding and well-rounded experience in Sales Strategy and Operations, Strategic & Financial Planning. Wide-range experience in Sales Management, Pipeline Management, Outbound and Inbound sales, managing Sales Comp and Benefits, Team Management & Market Segmentation.

Ability to reach across several cultures and time zones in a constantly virtual environment to work collegially and effectively.

Ability to thrive in a fast-paced environment while still making well-thought-out, fact-based decisions quickly and decisively. Ability to work in an intensely metric-driven environment focused on growth and cost.

Possesses a strong willingness to work smartly and hard; able to convince others to pursue a course of action.

Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.

Makes provision for the future, especially when making decisions and assessing upcoming opportunities or threats.

Ability to travel both domestically and internationally – as conditions allow.

Benefits:

• Health Insurance: Medical and Pharmacy (includes Health Savings Account, Flexible Spending Account, & Telemedicine options), Dental, Vision
• Employee Assistance Program
• Disability
• Life Insurance
• 401(k) Retirement Plan
• Pet Insurance
• Identity Theft Protection
• Paid time off
• Paid company holidays
• Perks at Work program