Asoc. III CC Training

Indore, MP, IN

Description: 

PURPOSE: Responsible for providing support to business operations such as data capture & analysis of Voice Clippings.

 

SCOPE: The work undertaken by the role holder is in line with the Service Level Agreement and Statement of Work relevant for the customer.

 

REPORTING TO: Team Leader

 

PRIMARY RESPONSIBILITIES:

                :               Based on live calls intent from US/Canada customers, enters caller            queries/concerns by inputting alpha numeric information

:               Develops understanding on client applications

:               Based on intent, should be able to route calls

:               Willingness to work in 24*7 shifts (mostly night shift).

:               Good understanding of French and English language to process data accurately

:               Excellent comprehension skills (English and FRENCH and SPANISH).

:               Analysis of customer voice clippings/snippets/intents.

:               Operating work in areas like payments, complaint, collections etc.

                :               Analyzing customer intents and catering to the workflow in shortest possible response time.

                :               Should be able to maintain decent performance against the defined Key Performance Indicator (KPI) such as Accuracy, Response Time, and Time out.

:               Working on Client’s CRM tool

:               Logical problem-solving skills and ability to multi-task

:               All other duties as assigned.

 

CANDIDATE REQUIREMENT:

Education: Minimum High School Diploma / (GED) / Secondary School GCSE.

CERTIFICATION in FRENCH and SPANISH LANGUAGE (INTERMIDIATE LEVEL)

 

ADDITIONAL ROLE REQUIREMENTS:

                :               Freshers with relevant educational qualifications

:               Preferred Experience in customer facing role

:               Minimum level of typing skill

:               Minimum18 years of age

:               Should be able to clear the client mandated test

:               Must be able to clear the Background Check

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.