Manager, Customer Care

Indore, MP, IN

Description: 

Role Requirements

 

 

ESSENTIAL FUNCTIONS:  

  • Good Knowledge of MS-Office applications like Excel, Word and PowerPoint.
  • Willing to work during US timings (NIGHT SHIFTS)
  • Knowledge of Six Sigma tools/Process Improvement initiatives preferred
  • Willingness to demonstrate flexibility as per business requirement
  • Should have proven track record of driving results
  • Should have handled relationship for US clients
  • Should have good experience of managing client SLAs and escalations
  • Excellent Communication skill (Written and Verbal)

 

REQUIRED EDUCATION AND EXPERIENCE  

  • Graduation is Mandatory
  • Minimum 3 Years’ experience in same role is required.
  • State Industry experience required/preferred
  • Excellent Communication skill (Written and Verbal)
  • Good Knowledge of MS-Office applications like Excel, Word, and PowerPoint 
  • Knowledge of Six Sigma tools/Process Improvement initiatives preferred
  • Willing to work during US timings (NIGHT SHIFTS)
  • Should be able to manage a cluster of 125-150 front team members
  • Responsible for optimizing resource allocation, back up planning and escalations
  • Responsible for driving all client and internal KPIs
  • Responsible for driving a healthy financial result for the business through operational excellence
  • Responsible for driving and enriching the client relationship

 

PERKS & BENEFITS 

  • HIGHLY Competitive Salary
  • Stable Full-Time Employment
  • Insurance & Other Company Benefits
  • Career & Professional Growth Opportunities

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.