Supervisor, Talent Acquisition

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.  

Are you an exceptional leader who AIMS HIGHER. REACHES FARTHER in motivating a team to achieve success in everything they do? Can you ACT BOLD.BE PASSIONATE in attracting the right talent?  Can you BE ONE.HELP MANY in a way that builds a collaborative relationship with others? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!  

Job Summary

We are hiring a Recruiting Supervisor for our Indore office who will lead a team of volume hiring recruiters onsite for India and support other regions Continuum has presence in. The Supervisor will be responsible for training, coaching, and motivating the team to meet targets that push for growth within the organization. The Supervisor will be responsible for hiring support roles. This is a full-time position with competitive pay, health benefits, opportunity for continuous growth, and many more employer perks. If you have the desire to make change, take on challenges, and experience fulfillment, then this is the place to be!

Position: This position requires one to work Onsite

Onsite Address: 3F, Brilliant Platina, Plot No.8, Sch. No.78, Indore, India, Madhya Pradesh. 

Role Reports into: Director Talent Acquisition  

Job Responsibilities:  

• Supervise and coach a team of volume recruiters to meet client needs.
• Track team performance, recruitment KPIs and lead all ongoing team engagement activities that help ensure job satisfaction and workforce productivity.
• Continuously update, design, and improve recruiting procedures (i.e. job application, interviewing, onboarding, etc)
• Ensure all compliance with the hiring and company policy for internal and external hires, verified through audits, assessments, and customer feedback.
• Utilize strong sources and create strategies that will attract the right talent.
• Participate in career events, job fairs, and activities outside of the office to promote the organization when required.
• Build the company’s professional network through relationships with HR, professionals, education institutions, and other partners when required.
• Cultivate a strong working relationship with internal departments and have effective/open communication regarding challenges or shortfalls.
• Recommend and partner with all departments on ways to improve employer brand.
• Stay up to date on statutory compliance and inform recruiters and hiring managers about changes as required.
• Serve as SME on recruitment process and systems.
• Recruits for support roles and volume hiring as needed.
• Manage special projects and tasks as assigned by the recruiting leadership, such as serving on process improvement, coordinating small-scope short-term projects, supporting APAC support hiring, etc.
• All other duties assigned.

Additional Requirements: Job Knowledge, Skills, and Qualifications:

• Must possess a bachelor’s degree in HR or a related field preferred.
• 3+ years of work experience in recruitment/human resources in a fast-paced BPO environment
• Excellent English comprehension skills, Communication (Verbal and Written) skills, Negotiation skills and Presentation skills.
• Knowledge of utilizing a variety of sourcing channels to attract talent.
• Ability to work on multiple hiring goals simultaneously.
• Effective organizational and time management skills
• Data-driven & analytical mindset
• Work with integrity, maintain high-level confidentiality, excellent attention to detail and exhibit professionalism.
• Independent with proven ability to flex style to be both strategic and hands-on when required.
• Capable of working well under pressure and meeting strict deadlines.
• Familiarity with HR databases, Applicant Tracking Systems (ATS), Candidate Management System (CMS) or Human Resource Management System (HRMS) would be good. (SAP Preferred)
• Experience in handling the Microsoft Office package (especially Excel).

Benefits and Perks:

• Competitive pay based on experience + performance-based incentives!  
• Fun work environment, seasonal festivals – Bonanza. 
• Stable, full-time employment.
• Company paid health & life insurance benefits. 
• Opportunity for professional development.

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.