Supr, Cust Care, Non-V

Indore, MP, IN

Description: 

Purpose:

Responsible for the operational, on-site delivery of outsourcing, management to end user customers. 

Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

 

Key Requirements

  • Graduation is Mandatory
  • Good Knowledge of MS-Office applications like Excel, Word and PowerPoint.
  • Willing to work during US timings (Night Shifts)
  • Migration/transition experience is preferable
  • Knowledge of Six Sigma tools/implementation
  • Flexible to work in extended shifts.

 

Scope        

  • Graduation is Mandatory
  • Senior level job with extensive work experience
  • Has developed expertise in a variety of work processes through job-related training
  • Generates new and innovative solutions to complex problems, and proposes improvements to processes
  • Analyzes complex technical problems and delivers solutions where precedent may not exist
  • Works autonomously within established procedures and practices
  • May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules
  • A portion of time is normally spent performing individual tasks relation to the unit or sub-unit
  • Will have specialized external certification (technical roles)

 

 

 

 

Experience Required

•        Manages a team of 30 - 35 Employees with focus on planning, work-load balancing, back-up planning, resource allocation, escalation management and Client Management.

•        Possess excellent communication, client and people management skills.

•        Accountable for consistency of outputs both in terms of quality and timeliness

•        Understand the client sensitivity and exhibit commitment

 

 

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.