Customer Care - Intent Analyst (Dutch&English)

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.  

Do you have a strong command of the Dutch & English language?  Are you one that AIMS HIGHER. REACHES FARTHER to achieve your targets? Can you ACT BOLD.BE PASSIONATE with a problem-solving mindset?  Can you BE ONE. HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?  

WORD VANDAAG NOG LID VAN ONS TEAM! 

We are hiring Customer Care, Intent Analyst (Dutch/English) for our call center in Istanbul, in our Bostancı location who will listen to clippings of live US call intents from customers calling into an IVR system. These customers will need to be routed to the appropriate workflow to meet and resolve their needs which may involve payments, complaints, changes, and cancellations. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks.    

RESPONSIBILITIES:  

• Analyze voice clippings of live customers and routing to them to the appropriate workflow for their intent 

• Enter data & caller queries/concerns by inputting alphabetic/ numeric information into interface/database accurately 

• Understand the operating workflows in areas such as payments, complaints, changes, & cancellations 

• Deliver on fast & accurate response times when analyzing customer intents and assigning to workflows 

• Achieve quality targets with respect to daily audits that meet service level agreements 

• Navigate through multiple computer applications with speed & accuracy 

ADDITIONAL REQUIREMENTS:  

• Entry-level job with little or no prior relevant work experience, customer facing experience a preferred 

• Fluent in Dutch & English – speak, read, write, & understand the language 

• Capable of working well under pressure and meeting strict deadlines 

• Strong attention to detail & exceptional level of accuracy 

• Customer focused personality & a desire to help people  

• High computer proficiency & overall technical knowledge  

• Willing to work for shifts including weekends, holidays, & US operating hours 

• Able to clear the client test/lessons in training 

• Must pass computer literacy & typing test 

• For male candidates who have completed their military service or postponed for at least 2 years 

BENEFITS & PERKS:  

• Home office opportunity after learning the job 

• Pre-job training 

• Prime system 

• Private health insurance 

• Assurance of working in a corporate company 

Continuum Global Solutions, LLC Hakkında

Continuum Global Solutions’ın müşteri hizmetleri ve çağrı merkezleri dünya çapında en iyi şirketler tarafından benimsenmiştir. Fortune-500 müşterileri, Şirketin müşteri hizmetleri yönetimindeki geniş uzmanlığına güvenir. Continuum Global Solutions birinci sınıf ses, sohbet, e-posta ve sosyal teknolojilerden yararlanır. Continuum'un büyük uluslararası pazarlarda 16.000'den fazla çalışanı vardır ve birden fazla sektörde 1. aşama müşterilere hizmet vermektedir. Daha fazla bilgiye

www.continuumgbl.com adresinden ulaşabilirsiniz.

Continuum Fırsat Eşitliği Sağlayan bir İşverendir ve ırk, renk, inanç, din, soy, ulusal köken, yaş, cinsiyet, medeni durum, cinsel yönelim, fiziksel veya zihinsel engellilik, (görme engelli adaylar için) rehber köpek kullanımı, askerlik durumu, vatandaşlık durumu, yasalarla korunan herhangibir grup ayrımı gözetmeksizin, pozisyonlar için gelen tüm başvuranları dikkate alır.

Uygulama ile ilgili iletişim her zaman resmi bir @continuumgbl e-posta adresine sahip bir Continuum çalışanından gelecektir. Ayrıca, çalışanlarımız asla yeni bir çalışan veya adaydan herhangi bir ödeme talep etmeyeceklerdir.