System Support Associate Analyst

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you ready to recruit and be one that AIMS HIGHER. REACHES FARTHER when achieving results in a fast-paced environment? Can you ACT BOLD. BE PASSIONATE in attracting the right talent? Can you BE ONE.HELP MANY when meeting deliverables? Do you want to BE DIFFERENT. BE YOU and LEARN MORE. TAKE ACTION.

JOIN OUR TEAM TODAY!

We are hiring a System Support Associate Analyst who will support ensuring the smooth operation of IT systems at the facilities, at the end-users homes and providing its support across the organization, with a special focus on supporting the IT tasks in the on/offboarding processes. This position will be responsible diagnosing system issues, troubleshooting hardware and software malfunctions, and working closely with Europe Central IT Engineers, Operations and Facilities departments to ensure continuous system availability and optimal performance of equipment. You must possess great communication skills, high energy, the ability to multi-task, and be able to work in a fast-paced environment. This is a full-time position with competitive pay, opportunity for continuous growth, and many more employer perks. If you have the desire to make change, take on challenges, and experience fulfillment, then this is the place to be!

RESPONSIBILTIES:

• Provide 1st line local technical support for IT systems and facility-related IT equipment, including hardware, software, and network troubleshooting,
• Collaborate with facility teams to identify and resolve technical issues with IT equipment,
• Assist the central IT Team in conducting local performance reviews to anticipate potential issues and implement preventative measures,
• Assist in the setup, configuration, and support of computer systems, networks, and hardware for office and facility use,
• Goods handling after purchases and keeping records according to (regional) procedures,
• Supporting new hires in setting up, packing, and preparing their equipment for shipment according to Quality standards,
• Support the installation, repair, and maintenance of IT equipment, ensuring all equipment is operational and up-to-date,
• Prepare training documentation/instructions for IT systems to ensure proper usage and minimal downtime,
• Conduct local periodic system audits according to standard operating procedures and (regional) Information Security policies in collaboration with the Regional Information Security Manager,
• Coordinate with the Regional Sr. IT Engineers for maintenance and upgrades of systems,
• Eagerness to learn new or advancing technologies as the need emerges.

REQUIREMENTS:

• High school or Bachelor's Degree;
• Experience: Min. 1 year of work experience
• Language Proficiencies: Native in Turkish, Proficiency in English
• Skilled in identifying and assessing deficiencies in business IT systems.
• Adept at communicating effective solutions and identifying areas for system improvement.
• Experienced in supporting end-users in the use of IT systems and software
• Highly organized, with expertise in managing files, records, and generating reports.
• Possesses strong analytical and critical thinking skills for evaluating and solving IT-related issues.

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.