Analyst II, SuccessFactors Applications

Mandaluyong, National Capital Region (NCR), PH, 1555



This role will support the Employee Central functional application using SuccessFactors in conjunction with our Operations team. 


  • Gather business requirements from the business community and define the SAP configuration settings and Master data setup, and/or business process changes to satisfy the requirements
  • Coordinate with other system analysts and other SAP functional leads when changes have cross functional impact
  • Subject Matter Expert for SF Employee Central
  • Apply systems development methodologies to install, modify, maintain, test and document new software or configuration / software changes.
  • Modify, test, and validate system configuration and master data changes
  • Train end-users in the proper use of SAP functionality
  • Perform second level support for SAP “How to” questions which can’t be answered by a team of SAP “Super Users” within the business community
  • Troubleshoot problems with the SAP system, interact with external SAP support groups to find solutions, and oversee the testing and implementation of fixes or workarounds










  • Work with business users and other Information Services personnel in the application development area in a cross-functional team environment to pursue and accomplish business critical projects and provide guidance on prioritization
  • Serve as part of the team to develop project plans, budget estimates, and lead project activities to accomplished agreed upon goals
  • Establish technology capabilities and interfaces with Third party vendors
  • Triage all tickets working with employees and GSD to get resolution
  • Analyze software releases to assess impact of new features
  • Support upgrades, enhancements, and testing
  • Demonstrate knowledge related to integrating SuccessFactors Employee Central with ECP
  • Significant Employee master data functional experience in a corporate setting with a deep understanding of applied best practice and familiarity with current and future advances around corporate employee data. (SuccessFactors Employee Central experience required)

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.