Asoc II, CC, Training

JOB FAMILY: OPERATIONS: CUSTOMER CARE

JOB CODE: OP01P01206

JOB LEVEL: A02

OVERTIME STATUS: N/A

REPORTS TO: Christian Baldonado

OBJECTIVE

Works on teams responsible for designing, organizing and/or delivering training programs that meet defined business requirements for our clients.

ESSENTIAL FUNCTIONS

* Deliver face-to-face and virtual classroom training, creating a positive learning environment and ensuring that all delegates receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives

* Monitors the effectiveness of training using individual or group performance results

* Contributes to new training design and existing program enhancements

* Assists in the development and creation of lesson plans and training aids

* Collaborates with client teams to determine needs for future training

* Research and keep up with external training trends. Suggest ways to incorporate into current and future training assets

* Acts as a mentor to less experienced team members

REQUIRED EDUCATION AND EXPERIENCE

Bachelor's Degree

2+ years of training experience

COMPETENCIES

• Instructor-Led Training
• Leadership Development
• Program Evaluation
• Technical Training
• Training Delivery
• Training Management
• Training Needs Analysis
• Training Program Administration
• Training Environment Set-Up
• Design Training Materials
• Presentation Software Training & eLearning Software
• Excellent oral and written communication
• Ability to work with moderate supervision

SUPERVISORY RESPONSIBILITY

No

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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