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Asoc. IV, Quality Analyst

Mandaluyong, National Capital Region (NCR), PH, 1555 Cebu, 07, PH, 6000

Description: 

Do you have at least 1 year Call Center experience and strong analytical skills? Would like to be part of the Continuum Quality team? We have an immediate opening to support our Telecommunications client in the Philippines. If you are ready to take your BPO career to the next level, don't miss this great opportunity - APPLY TODAY!

 

ESSENTIAL FUNCTIONS

• Analyzes messaging interactions for quality issues and improvement opportunities and makes initial recommendations for leadership to review

• Identifies potential problem areas and suggests a way to improve to leadership

• Identifies problems in straightforward situations, and makes sound decisions using standard procedures

• Works within established procedures with a moderate degree of supervision

• Communicates an agent's progress to the agent's supervisor

• Participate in calibration sessions

• Escalate issues to leaders as appropriate

• Assigned special quality audit projects as required by business

REQUIRED EDUCATION AND EXPERIENCE:

• Must be a regular employee for at least 6 months

• Should possess strong analytical skills

• Must have strong communication skills since this role requires to be in communication with leaders such as supervisors and managers.

• Must be knowledgeable of Office Applications (Excel, PowerPoint, Word or equivalent Google Applications)

 

PERKS & BENEFITS

· Competitive Salary (based on experience) and allowances

· Stable Full-Time Employment & Bonus/Incentive Pay

· Insurance & Other Company Benefits

· Fun, Healthy Work Environment

·

WORK ENVIRONMENT: This job is a WAH opportunity due to COVID and requires flexibility to report to the site when needed.

 

POSITION TYPE/EXPECTED HOURS: This is a full-time position. This position requires flexibility to work any shift any day of the week and may include working extended hours including public holidays and weekends.

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

 

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.