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Desktop Support Technician

Mandaluyong, National Capital Region (NCR), PH, 1555

Description: 

Do you have at least 2 years experience providing computer desktop support for remote employees? Do you enjoy working in a fast-paced environment? We are now hiring IT Network Analysts to work from our Mandaluyong site. Advance your career at Continuum. Apply today!

 

 Essential Functions

  • Install, diagnose, repair, maintain and upgrade end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Installs, configures, maintains, and distributes system software.
  • Troubleshoot problem areas (by telephone, chat, and via email) in a timely and accurate fashion and provide end-user assistance where required.
  • Assures that network systems are running according to normal processes.
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
  • Support development and implementation of new computer projects and new hardware installations.
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
  • Assists with the administration and maintenance of telephony systems, such as provisioning handsets, setting up extensions, supporting user requests.
  • Updates and maintains end-user computing documentation and instructions.
  • All other duties as assigned.

 

REQUIRED EDUCATION AND EXPERIENCE:

  • Associate degree in Information Technology or 2+ years relevant experience.
  • Minimum 1 year work functional experience with Active Directory.
  • Minimum 1 year experience troubleshooting network, PC hardware/software and telephony issues.
  • Minimum 1 year experience supporting remote employees.
  • Experience with various VDI environments preferred.
  • Minimum 1 year Avaya/Soft phone experience preferred.
  • Flexibility to work extended hours including weekends.
  • Ability to work onsite from our Mandaluyong location.

 

PERKS & BENEFITS

  • Competitive Salary (based on experience)
  • Health Insurance Plan
  • Fun, Healthy Work Environment

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.