Associate II, IT Ops

Mandaluyong, National Capital Region (NCR), PH, 1555

Description: 

Project based IT Global Service Desk specialist. Primary role is to answer phone calls from employees globally, create and triage tickets and ensure they are delivered to meet business needs and expectations. Escalates advanced troubleshooting to tier2.

Contractual -Associate III, IT OPS Qualifications

  • At least High School or Grade 10 graduate
  • Willing to work non-traditional schedules, weekends, or holidays, split off’s depending on operational needs
  • With or without call center experience
  • Conversational English communication skills
  • Ability to adapt in fast paced environment
  • This is a work on-site position

 

**Paid training provided. Open to career shifters, with or without BPO experience as long as ready to take volume of calls from internal employees.

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

 

*Note: Select Same as Internal for all the other External job details