Associate IV, Network Services

Mandaluyong, National Capital Region (NCR), PH, 1555

Description: 

OBJECTIVE

 

 Provides support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal end-user computing performance. The person will also troubleshoot problem areas (locally, remotely, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.

 

ESSENTIAL FUNCTIONS

  • Perform analysis, diagnosis, and resolution of complex desktop problems for end-users, recommend and implement corrective solutions.
  • Install, configure, test, maintain, monitor, and troubleshoot the company’s issued devices, network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
  • Support development and implementation of new computer projects and new hardware installations.
  • Conduct new hire technical readiness sessions.
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
  • Assists in supporting network servers and associated systems.
  • Assists with the administration’s change and maintenance of telephony systems, such as provisioning handsets, setting up extensions, supporting user requests.
  • Updates and maintains end-user computing documentation and instructions.
  • Knowledgeable and aware of IT best practices in line with its Global Process and Standards

 

COMPETENCIES

  • Minimum 3+ years’ experience working with Active Directory and VDI.
  • Minimum 1+ year experience with various VDI environment tools (i.e. Citrix, VMware, Azure)
  • Minimum 2 years Avaya/Soft phone experience.
  • Demonstrated ability to apply technical knowledge to resolve complex issues.
  • Excellent communication skills-written and oral.
  • IT Certification is a plus (i.e. MCSA, ITIL, Azure, Office 365)
  • Ability to work on-site and flexibility to work extended hours including weekends

 

WORK ENVIRONMENT
This job operates in a professional & organized office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

 

 

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

 

 

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position with 5 days a week duty, Days and hours of work are Monday through Friday, mostly working and supporting North America region.

  • Shift may vary according to the client operational business demand & could possibly change.
  • North America region business Hours – 12/5 Operation for this specific role.

 

PERKS & BENEFITS

•            Competitive Salary (based on experience)

•            Health Insurance Plan

•            Fun, Healthy Work Environment

 

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Associate IV, Network Services

Job Description

 

 

 

JOB FAMILY:                IT: Network Services

Job Code:                   IT07A04200

JOB LEVEL:                            A04

OVERTIME STATUS:     Non-Exempt/ Eligible

REPORTS TO:                Supervisor or Manager, Network Services