Associate IV, Network Services

Mandaluyong, National Capital Region (NCR), PH, 1555

Description: 

Associate IV, Network Services 

Job Description 

 

JOB FAMILY:                IT: NETWORK SERVICES 

 

JOB CODE:                   IT07A04200 

 

JOB LEVEL:                            A04 

 

OVERTIME STATUS:     Non-Exempt/ Eligible 

 

REPORTS TO:         Supervisor or Manager, Network Services  

OBJECTIVE 

Provides support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading hardware and equipment to ensure optimal end-user computing performance. The person will also troubleshoot problem areas (locally, remotely, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.  

 

ESSENTIAL FUNCTIONS 

  • Perform analysis, diagnosis, and resolution of complex desktop problems for end-users, recommend and implement corrective solutions. 

  • Install, configure, test, maintain, monitor, and troubleshoot company’s issued devices, network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels. 

  • Support development and implementation of new computer projects and new hardware installations. 

  • Conduct new hire technical readiness sessions. 

  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs. 

  • Assists in supporting network servers and associated systems. 

  • Assists with the administration’s change and maintenance of telephony systems, such as provisioning handsets, setting up extensions, supporting user requests. 

  • Updates and maintains end-user computing documentation and instructions. 

  • Knowledgeable and aware of IT best practices in line with its Global Process and Standards 

REQUIRED EDUCATION AND EXPERIENCE  
Bachelor’s Degree in Information Technology / Computer Science. 

Requires 3-5 years of related experience. 

 

COMPETENCIES 

  • Minimum 3+ years’ experience working with Active Directory and VDI. 

  • Minimum 1+ year experience with various VDI environment tools (i.e. Citrix, VMWare, Azure) 

  • Minimum 2 years Avaya/Soft phone experience. 

  • Demonstrated ability to apply technical knowledge to resolve complex issues. 

  • Excellent communication skills-written and oral. 

  • IT Certification is a plus (i.e. MCSA, ITIL, Azure, Office 365) 

  • Ability to work onsite and flexibility to work extended hours including weekends 
     

 

 

WORK ENVIRONMENT 
This job operates in a professional & organized office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. 

 

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

 

POSITION TYPE/EXPECTED HOURS OF WORK 
This is a full-time position with 5 days a week duty, Days and hours of work are Monday through Friday, mostly working and supporting North America region. 

  • Shift may vary according to the client operational business demand & could possibly change.  

  • North America region business Hours – 12/5 Operation for this specific role. 

 

PERKS & BENEFITS  

• Competitive Salary (based on experience) 

• Health Insurance Plan 

• Fun, Healthy Work Environment  

 

OTHER DUTIES 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.    

 

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.