Associate Professional, Human Resources

Mandaluyong, National Capital Region (NCR), PH, 1555


At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.


Are you ready to be one that AIMS HIGHER. REACHES FARTHER when it comes to supporting our organization's HR functions? Can you ACT BOLD.BE PASSIONATE in becoming a trusted expert in the field of HR? Can you BE ONE.HELP MANY in adhering to essential HR policies, standards, and procedures? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?



Reports and Analysis

  • Prepares HR data and reports including but not limited to attrition, retention, manpower list, and the like as required by Operations and the Management.
  • Analyzes and presents HR data to stakeholders.


Business Partnering

  • Provides business solutions to stakeholders primarily to Operations and Support Functions.
  • Acts as HR consultant and works closely with Operations to formulate HR business solutions.
  • Provides HR support to line management.
  • Acts as Point-of-Contact (POC) to stakeholders and people managers to facilitate HR transactions.
  • Plans HR strategies for all HR-related transactions.



  • Reviews company benefits structure including HMO and GLI and works alongside insurers for annual contract renewal and open enrollment.
  • Handles company and government benefits such as SSS Maternity, SSS Sickness, and government loans.



  • Works closely with Compensation division for compensation analysis such as pay parity.
  • Handles personnel movement such as promotion, salary increase, movements and the like.


Employee Discipline

  • Reviews employee discipline ensuring compliance with the applicable local labor law.
  • Prepares and assesses disciplinary notices and chairs disciplinary hearings.
  • Facilitates performance management including monitoring of Performance Improvement Plan, and probationary assessment.


Employee Lifecycle

  • Develops HR strategies to ensure ease of operations for any HR-related transactions.
  • Handles end-to-end employee life cycle.
  • Works with Recruitment and onboarding partners to improve employee induction process.


Ad Hoc Duties

  • Reviews HR policies and procedures and executes change management.
  • Works closely with Engagement committee to formulate strategic plans to improve engagement.
  • Any responsibilities or tasks that the management finds necessary to complete HR-related transactions.




About Continuum Global Solutions, LLC

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.


Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).


Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to