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Customer Service Associate (Chat & Voice)

Mandaluyong, National Capital Region (NCR), PH, 1555

Description: 

Continuum is offering an exciting new Messaging position in our Mandaluyong location!

Do you have strong command of the English language? Are you looking for a promising career with a global call center organization? We are hiring Customer Service Associates to support inbound voice & newly created chat support from US based customers at our office in Mandaluyong. We offer a competitive base salary + incentives, paid training, great culture, career growth opportunities, and many other company benefits! Interested? Apply Now to Speak with a Recruiter!

RESPONSIBILITIES:

  • Responds to telephone, email, or chat inquiries from customers, using standard scripts and procedures
  • Gathers information, researches concerns, and provides resolution
  • Informs customers about available services and assesses customer needs
  • Prepares standard reports to track workload, response time and quality of input

ADDITIONAL QUALIFICATIONS:

  • High School Graduate
  • 1 Year of BPO Call Center Experience
  • Advanced English-Speaking Skills
  • Willing to work US Hours (overnight shift) + holidays & weekends
  • Advanced English-Speaking Skills
  • Customer Focused Personality

PERKS:

  • Competitive compensation package plus performance-based incentive
  • HMO coverage
  • Life Insurance upon joining
  • 5 Days paid Emergency Leave
  • 12 Days paid Vacation Leave
  • 12 Days paid Sick Leave
  • State of the art facilities & good work environment
  • Work-Life Balance

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.