Customer Service Associate - Travel Booking (Onsite Mandaluyong, Philippines only)

Mandaluyong, National Capital Region (NCR), PH, 1555

Description: 

Do you have strong written communication in the English Language? Are you looking for a promising career with a global call center organization? We are hiring Customer Service Associates to handle chat support for our US based customers regarding their travel and booking needs at our office in Mandaluyong, Philippines. We offer a competitive base salary + incentives, paid training, great culture, career growth opportunities, and many other company benefits! Interested? Apply Now to Speak with a Recruiter!

 

RESPONSIBILITIES:

  • Actively handle multiple chat conversations with customers
  • Establish a rapport with customers while understanding the customer concerns through reading and comprehension of ongoing chat
  • Provide information about their current booking & assist with new bookings
  • Gather information, research concerns, and provide resolution
  • Identify & assess travel offerings to customers that align with their needs
  • Navigate through multiple computer applications with speed & accuracy

 

ADDITIONAL QUALIFICATIONS:

  • High School Graduate
  • 6-12 months of BPO Call Center Experience
  • Advanced Reading, Comprehension, and Written English Skills
  • Willing to work US Hours (overnight shift) + holidays & weekends
  • Customer Focused Personality

PERKS:

  • Competitive compensation package plus performance-based incentive
  • HMO coverage
  • Life Insurance upon joining
  • 5 Days paid Emergency Leave
  • 12 Days paid Vacation Leave
  • 12 Days paid Sick Leave
  • State of the art facilities & good work environment

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.