Customer Service - Healthcare Prescription Benefits Specialist (Onsite Mandaluyong Only)

Position Location: This position requires to work onsite located at CityNet1 Bldg. 183 EDSA, Brgy. Wack-Wack, Mandaluyong Philippines. 

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and strong persuasion?  Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!

We are hiring Customer Service – Healthcare Prescription Benefits Specialist for our office in Mandaluyong, Philippines who will support US based customer’s specialty benefit verifications ensuring that customers are getting their crucial medications filled and shipped by the expected dates discussed. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.

RESPONSIBILITIES:

• Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits
• Provide information about their insurance coverage, what is included in the customer’s benefit plan, addressing copays and assisting with coverage determination
• Handle prescription refills, order status updates, and tracking
• Educate customers on online self-service for updates and help troubleshoot these self-services
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types when business needs change & flex support in those areas

ADDITIONAL REQUIREMENTS:

• 18+ Years Old & High School Graduate
• 6+ months of BPO call center experience
• Advanced English-speaking skills
• Willing to work during US hours (overnight shift) + holidays & weekends
• Must be able to work onsite
• Professional Positive Attitude & Courteous Telephone Etiquette
• Customer focused personality

BENEFITS & PERKS:

• Competitive base salary + performance-based incentives!
• HMO Coverage
• Life Insurance upon joining
• 5 days paid emergency leave
• 12 days paid vacation leave
• 12 days paid sick leave
• State of the art facilities & great work environment
• Paid training
• Career growth opportunities

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.