Customer Service Representative - Voice (Onsite Mandaluyong))

Mandaluyong, National Capital Region (NCR), PH, 1555


Position Location: This position requires to work onsite located at CityNet1 Bldg. 183 EDSA, Brgy. Wack-Wack, Mandaluyong Philippines. 


At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.


Are you an exceptional listener who AIMS HIGHER. REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills and empathy?  Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?




We are hiring Customer Service Representatives- Voice for our office in Mandaluyong, Philippines who will handle incoming customer service calls for a travel account. Customers are calling regarding their travel and booking needs. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns and build trust.  



  • Actively listen to customers to understand concerns & build a rapport that will make them feel heard
  • Prepare responses to customer inquiries based on pre-determined scripts & procedures
  • Provide information about the customer’s current booking & assist with new bookings
  • Identify & promote travel offerings to customers that align with the their needs
  • Navigate through multiple computer applications with speed & accuracy



  • 18+ Years & High School Diploma or its equivalent
  • Entry level job with a minimum of 6-12 months BPO call center experience
  • Strong command of the English language
  • Customer focused personality & a desire to help people
  • High computer proficiency & overall technical knowledge
  • Professional positive attitude & courteous telephone etiquette
  • Must be willing to work 1 weekend day (Saturday or Sunday) & holidays



  • Competitive base salary + performance-based incentives!
  • HMO coverage
  • Life insurance upon joining
  • 5 days paid emergency leave
  • 12 days paid vacation leave
  • 12 days paid sick leave
  • State of the art facilities & great work environment
  • Paid training
  • Opportunity for career growth within


About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).


Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to