Customer Service - Specialty Healthcare Benefits Verification (Onsite Mandaluyong Only)

Mandaluyong, National Capital Region (NCR), PH, 1555

Description: 

Position Location: This position requires to work onsite located at CityNet1 Bldg. 183 EDSA, Brgy. Wack-Wack, Mandaluyong Philippines. 

 

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

 

Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and strong persuasion?  Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

 

JOIN OUR TEAM TODAY!

 

We are hiring Customer Service – Specialty Healthcare Benefits Verification for our office in Mandaluyong, Philippines who will support US based customer’s specialty benefit verifications ensuring that customers are getting their crucial medications filled and shipped by the expected dates discussed. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.

 

RESPONSIBILITIES:

  • Utilize multiple benefits verification tools through the use of electronic healthcare record systems to locate benefits and run/adjudicate claims
  • Make outbound calls to contact doctor’s offices, insurance, and the patient (customer) to help process the specialty crucial medications to be filled and shipped to arrive on or by the expected dates discussed/needed (medications will be for rare and complex conditions such as cancer, fertility, etc)
  • Complete 80% of cases through back office work and 20% inbound/outbound calls
  • Effectively handle incoming and outgoing calls to patients, clients, and other customers while proactively gaining patient and order information
  • Empathize and covnerse with patients by building a rapport and discussing therapy changes on targeted medications
  • Navigate through multiple computer applications with speed & accuracy
  • Utilize and understand HIPPAA compliance, as well as ensuring tht patients remain adherent and compliant to their specific therapies
  • Adapt to learn new call types when business needs change & flex support in those areas

  

ADDITIONAL REQUIREMENTS:

  • 18+ Years Old & High School Graduate
  • 6+ months of BPO call center experience
  • Knowledge with healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessment are a plus
  • Advanced English-speaking skills
  • Willing to work during US hours (overnight shift) + holidays & weekends
  • Must be able to work onsite
  • Professional Positive Attitude & Courteous Telephone Etiquette
  • Customer focused personality

 

BENEFITS & PERKS:

  • Competitive base salary + performance-based incentives!
  • HMO Coverage
  • Life Insurance upon joining
  • 5 days paid emergency leave
  • 12 days paid vacation leave
  • 12 days paid sick leave
  • State of the art facilities & great work environment
  • Paid training
  • Career growth opportunities

 

 

About Continuum Global Solutions, LLC

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.