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IT Manager, Network Services

Mandaluyong, National Capital Region (NCR), PH, 1555

Description: 

Do you possess 3+ years experience leading a technical team supporting remote end-users? Do you enjoy working in a fast-paced environment? We are hiring an IT Manager to lead a team working from our Mandaluyong site. Advance your career at Continuum. Apply today!

 

Essential Functions

  • Leads a small team in the performance of a variety of tasks that are generally routine.
  • Acts as an informal resource for colleagues with less experience.
  • Manage employee schedules to ensure adequate coverage based on the business need.
  • Conduct new hire technical readiness sessions.
  • Handle escalations and provide ongoing coaching to employees in order to improve service level.
  • Installs, configures, maintains, and distributes system software.
  • Perform analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Support development and implementation of new computer projects and new hardware installations.
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
  • Assists in supporting network servers and associated systems.
  • Assists with the administration and maintenance of telephony systems, such as provisioning handsets, setting up extensions, supporting user requests.
  • Updates and maintains end-user computing documentation and instructions.
  • All other duties as assigned.

 

Required Education/Experience:

  • Bachelor’s Degree in Information Technology.
  • Minimum 3+ years management experience in a similar role in a fast paced environment.
  • Minimum 3+ years’ experience working with Active Directory and VDI.
  • Minimum 1+ year experience with various VDI environments (i.e. Citrix, VMWare, Azure).
  • Minimum 2 years Avaya/Soft phone experience.
  • Demonstrated ability to apply technical knowledge to resolve complex issues.
  • Excellent communication skills-written and oral.
  • Ability to work onsite and flexibility to work extended hours including weekends

 

Perks & Benefits

  • Competitive Salary (based on experience)
  • Health Insurance Plan
  • Fun, Healthy Work Environment

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.