IT Security Operations Analyst

Mandaluyong, National Capital Region (NCR), PH, 1555


Do you have at least 4 years of experience working with Information Security roles? Would like to be part of the Continuum Information Security team? We have an immediate opening for IT Security Operations Analyst. Don't miss this great opportunity - APPLY TODAY!




  • Accountable for, implementation of IT Security Operations and Compliance policy in a global environment.
  • Responsible for internal/external audit and information security assessments by client
  • Continuously monitor alerts generated by security information event management (SIEM) systems and tools.
  • Work with IT and SEIM vendor to align implementations with SEIM implementation on all systems.
  • Develop policies, standards, processes and procedures guidelines and other related documentation for Security Monitoring.
  • Provide guidance and expertise regarding the security architecture for new initiatives.
  • Acts as a subject matter expert on relevant regulations and policies and relevant frameworks/standards such as ISO27001, PCI, HIPAA and NIST
  • Provides leadership and support for all security audits.
  • Monitor and manage security dashboards in Alert Logic.
  • Alert triage, validation, and escalation of events of interest following incident response protocols.
  • Perform incident analysis by correlating data from multi sources.
  • Determine escalation path for incidents based on defined incident handling processes.
  • Advise of remediation recommendations and alternatives for customer incident response.
  • Provide customer support as necessary for new analytic methods for detecting threats.
  • Track vulnerabilities found in customer environment and assist with identifying and recommending solutions related to the scheduling of the scans.
  • Answer and respond to client security questions and concerns.
  • Shift work and on call duties is a requirement for this role to support a 24/7 SOC environment.
  • Develop customized client reports when necessary.
  • Learn and share your experience with other Continuum employees.
  • Attendance at weekly staff meetings.
  • Completion of status reports
  • Other duties as assigned.



  • Has minimum of 4 years of experience working with Information Security management role or Security support roles in security and/or security audit.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, Cybersecurity, or combination of education and/or equivalent work experience
  • Certified Information Systems Security Professional (CISSP) preferred
  • Certified Information Systems Auditor (CISA) preferred
  • Working knowledge of common information security management frameworks, such as ISO27001/PCI/HIPAA
  • Moderate knowledge of networking fundamentals (TCP/IP, Network Layers, etc.)
  • Knowledge of malware operation and indicators
  • Experience in the delivery of IT Security awareness and training
  • Experience with security assessments and authorization (SA&A) activities for IT systems
  • Experience in a call center environment (fundamental knowledge of how call centers work)
  • Excellent written and verbal communication skills in English
  • Proven interpersonal and collaborative skills, with the ability to communicate information security and risk-related concepts to technical and nontechnical audiences at various hierarchical levels.



  • We offer Competitive Salary, Insurance, Allowances and other company benefits
  • Fun, Healthy Work Environment
  • Flexible, Remote Work Environment


About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at


Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.


Our Vision

Be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results.


Our Mission

Empower and support our employees to reach unimaginable heights while growing our business to make a global impact.