Senior Operations Manager

OBJECTIVE

Responsible for teams providing support to business operations such as front end, image & data capture, and / or document / transaction content management.

ESSENTIAL FUNCTIONS

* Plans, organizes, directs, and controls operations

* Analyzes workflow and assignments to ensure operations run efficiently

* Provides direction to staff members in resolving problems which arise with internal or external customers

* Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues

* Adapts departmental plans and priorities to address resource and operational challenges

REQUIRED EDUCATION AND EXPERIENCE
Bachelor's Degree

6+ years of work experience

COMPETENCIES
Analytical problem solving

Ability to follow directions

Process Design

Excellent oral and written communications skills

Stakeholder Management

Project Status Reporting

People Management

Matching projects to Company priorities

About Continuum Global Solutions, LLC

Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.